Car buying has an entirely new dimension added to it when you will be spending that quarter of your waking life which represents your working hours in it. The need to pick the right vehicle is multiplied when you are an owner-operator, and repair money, as well as fuel money comes out of your own pocket or profit. Here we examine the best heavy duty trucks in Hong Kong, according to customer satisfaction and other features.
A study on vocational truck and trailer owners for twelve years now measuring customer satisfaction with the engines in their heavy duty trucks in Hong Kong and elsewhere. Several factors of these trucks for sale in Hong Kong are measured, including engine quality, engine performance, cost of ownership, and warranty.
Mercedes Benz vehicles have ranked highest among the manufacturers in satisfying their customers in this latest edition of the study.
The engines Daimler trucks of North America are supplied by Mercedes Benz. These engines received an index score of 760 on a 1000 point scale, with the second and third ranked engines as Cummins and Mack engines. Cummins engines scored 733 on the scale for heavy duty trucks in Hong Kong, while Mack, one of the biggest names, received 727 out of 1000.
The study new trucks for sale in Hong Kong was quite large, collating the responses of 2,692 primary maintainers of Class 8 trucks that were around 2 years old. Dump trucks, garbage trucks
and concrete mixers, utility, pickup truck etc were included in the study.
The study also revealed the importance of salesperson knowledge in customer satisfaction with their heavy duty truck engine in Hong Kong. Forty percent of the owners of trucks surveyed said that they either relied on the salesperson to choose an engine for them, based on information about how they would use it, or purchased their truck ‘as is’ from the sales yard. Across all of the brands, satisfaction was around 33 points lower out of 1000 for those who let the dealer choose their engine for them.
However, Kenworth is a brand of heavy duty truck and trailers for sale in Hong Kong that has also consistently satisfied customers. An innovative swing out staircase in the Freightliner Argosy cabin gives the comfort and useability scores a boost.
The stairs have also been improved by being made wider and being given non-slip surfaces, and LED ilklumination is another plus. However, Kenworth still failed to make the top three list when it came to engine satisfaction.
Mack is another name synonymous with truck dealers in Hong Kong and heavy duty trucks in Hong Kong. Some of the benefits users mentioned with regard to the Mack Trident model included the pulling power of the 12L, 470 hp engine, as well as its fuel economy and reliability.
It comes with a choice of steer axle position, and has some very versatile features; city runs and interstate jobs can be completed with equal ease. However, Mack’s Trident still came up underneath Mercedes vehicle engines and Cummins engines in the customer satisfaction survey.

